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What to Expect/Policies

What To Expect / Policies

Locally Owned, Compassionate Care

Animal Ark Animal Hospital is an independently owned, community-focused hospital offering an inviting and comfortable environment.

We want your visit to Animal Ark Animal Hospital to be the best veterinary experience you’ve ever had. We’re all animal lovers here, and we work hard to create a warm, inviting, and comfortable environment for you and your pet.

When you check in with our front desk, you’ll be greeted by one of our friendly and courteous team members. A member of our medical staff will then meet you in the lobby and bring you to an examination room where we’ll ask a few questions and measure your pet’s vital signs – just like when you go for a visit to your doctor. The doctor will spend time talking with you to address your concerns, recommend additional diagnostic testing if needed, and create your pet’s individual care plan.

If additional testing is needed, Animal Ark Animal Hospital is a modern facility with state-of-the-art diagnostic equipment and an in-house laboratory, so most tests can be performed here.

CLICK HERE to register online.

PLEASE NOTE: All animals are subject to be scanned for a microchip and if such microchip is noted, the registry company may be contacted.

Our Policies and Procedures

New Client Scheduling

We look forward to welcoming you and your pet to Animal Ark! To help us prepare for the best possible experience, please arrange for your pet’s medical records to arrive at least 24 hours before your visit. This gives our team time to review your pet’s medical history, vaccinations, and medications.

Share your previous veterinary hospital’s name and phone number or email, and we’ll gladly request the records for you. If you already have them, please email them to reception@aaahtn.com.

We understand life happens! If you need to cancel, please call as soon as possible so we can offer your appointment to another pet who needs care. We’ll gladly help you reschedule for a more convenient time.

At Animal Ark, we want every pet and their family to enjoy a wonderful experience. That means making sure we have the time needed to provide each patient with the personal attention and exceptional care they deserve.

Running Late? We understand that life happens! If you’re running behind, please give us a call as soon as possible. Arriving late may affect your appointment time or our ability to see your pet as scheduled, as we want to be respectful of other clients and pets who need our care. Just let us know, and we’ll be happy to discuss the best options with you.

Need to Cancel or Reschedule? No problem! We simply ask that you give us at least 24 hours’ notice whenever possible. This allows us to offer that appointment time to another pet in need. We’re always happy to help you find another time that works for you.

Thank you for helping us make every visit a great experience for everyone!

At Animal Ark, your pet’s health and well-being are always our top priorities. To provide the safest and most effective care, our veterinarians need to have a current understanding of your pet’s health.

Why are regular examinations important? Tennessee law requires an established Veterinarian-Client-Patient Relationship (VCPR) for veterinary medical care and prescriptions. For our patients, this generally means an examination by one of our veterinarians within the past 12 months.

Need a prescription or prescription food refill? We’re happy to help! Please allow at least 24 business hours for us to process your request.

Has it been more than a year since your pet’s last exam? Just give us a call! We’ll be happy to schedule a visit so we can continue providing the exceptional, personalized care your pet deserves.

Thank you for trusting us with your pet’s care!